Privacy Policy

1. Who We Are & Contact

Futurabile operates the website futurabile.org, offering authenticated streetwear apparel and related services.

For privacy-specific requests, please include “Privacy Request” in your subject line.

2. Information We Collect

We collect information to provide our services, process orders, and improve your experience:

• Account and identity details: name, email, password (hashed), shipping/billing addresses, phone number.
• Order and payment details: purchased items, order history, transaction totals, payment method type. Payment card data is processed by our payment partners and is not stored in our systems.
• Authentication and support: photos you provide, communications, authentication notes, and support tickets.
• Device and usage data: IP address, device/browser type, pages viewed, referring/exit pages, time stamps, approximate location (city/region), and event logs.
• Cookie and preference data: your cookie choices, language, and site preferences.
• Marketing: your email subscription status and engagement with our emails (if subscribed).

We collect information directly from you, automatically when you use the site, and from service providers (e.g., payment, delivery, analytics) as needed to deliver our services.

3. How We Use Information

• Provide our services: account creation, order processing, shipping, returns, and customer support.
• Product authentication: evaluate and document authenticity and condition of items.
• Improve and secure our site: diagnostics, analytics, debugging, and preventing misuse or fraud.
• Personalize your experience: remember preferences and present relevant content.
• Marketing and communications: send service messages (transactional) and, with your consent where required, promotional updates. You can opt out at any time.
• Legal compliance: tax, accounting, and regulatory obligations; responding to lawful requests.

If you are in the EEA/UK, our legal bases include performance of a contract, legitimate interests (e.g., site security, service improvement), consent (e.g., for certain cookies/marketing), and compliance with legal obligations.

4. Cookies & Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences, and analyze performance. Categories may include:

• Strictly Necessary: required for core functionality (e.g., cart, checkout, security).
• Performance/Analytics: help us understand site usage to improve features.
• Functional: remember preferences like language or region.
• Marketing: measure campaign effectiveness and show relevant content.

You can manage your preferences anytime using the button below or via your browser settings. Blocking some cookies may impact site functionality.

5. Sharing & Disclosures

We share information with trusted parties to provide and improve our services:

• Service providers: hosting, analytics, payment processing, email delivery, customer support, and shipping.
• Fraud prevention and security partners: to protect our customers and our business.
• Legal and compliance: when required by law or to protect our rights, users, or the public.
• Business transfers: in connection with a merger, acquisition, or asset sale, subject to this Privacy Policy.

We do not sell your personal information. If we engage in “sharing” for cross-context behavioral advertising under applicable law, we will honor your opt-out preferences.

6. Payments, Fraud Prevention & Security

Payments are handled by secure payment processors who comply with applicable standards. We do not store full card numbers. We implement administrative, technical, and physical safeguards to protect your information, including encryption in transit, access controls, and routine monitoring.

No method of transmission or storage is 100% secure. We encourage using a strong, unique password and keeping your account details confidential.

7. International Transfers

We may process and store information in the United States and other countries. Where required, we implement appropriate safeguards for cross-border transfers, such as standard contractual clauses.

8. Data Retention

We keep your information only as long as necessary for the purposes described in this policy, including providing services, resolving disputes, complying with legal obligations, and enforcing agreements. Retention periods vary by data type and applicable law.

9. Your Rights (GDPR/UK/EEA & CCPA/CPRA)

EEA/UK users

• Access, correct, or delete your personal data.
• Object to or restrict certain processing.
• Data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your data protection authority.

California residents

• Right to know categories and specific pieces of personal information collected, used, disclosed, or shared.
• Right to delete personal information (subject to exceptions).
• Right to correct inaccurate information.
• Right to opt out of “sharing” for cross-context behavioral advertising and limit the use of sensitive personal information.
• Right to non-discrimination for exercising your rights.

To exercise your rights, contact us at [email protected]. We may verify your request to protect your data. Authorized agents may submit requests on your behalf with proof of authorization.

10. Children’s Privacy

Our services are not directed to children under 13 (or the equivalent age as defined by law in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove such information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Effective date” at the top and, where appropriate, provide additional notice.

12. How to Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: